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Customer Testimonials

"KorTerra is light years ahead in technology, speed, web based ticket delivery system, as well as customer service. Leaving our former management system was such a great move for myself and my team. I no longer feel as though I have been left out or forgotten. I appreciate that Sam has called to check in on things and make sure we are satisfied. I like that I can send an email and get a response so quickly. On behalf of the City of Kalamazoo we are very kalamazooCityLogoBlue smallhappy!"

Jane McDonagh
Records Supervisor
City of Kalamazoo

 

"Between their sales staff, support and even with Chris (KorTerra's president) these people are driven to meet your needs. This is not BS. They have been the easiest, most supportive group of all vendors I deal with on a daily basis. Their support is without fail. They consistently walk us through even our own mistakes that cause system issues. When KorTerra promises, they deliver, period."

new mexico gas coJames Stanovcak
Operator Qualification Plan Administrator
New Mexico Gas Company

 

"I just wanted to take a few minutes and applaud your staff for the outstanding job they have done in supporting Center Point Energy during the implementation of KorWeb. As with any implementation of a new process or program comes the battle of working through all the bugs during the transition and ensuring that everything gets set up correctly and is working properly. The support staff at KorTerra has been very helpful during this process by being available by email and phone and being quick to respond to any issues that needed to be worked out, all with a positive and willing attitude. It has been a pleasure working with Fernando and those behind the scenes that have worked hard to get us where we are with KorWeb. Your efforts and hard work are greatly appreciated."

centerpoint energyChris Scott
SR Operations Development Specialist
CenterPoint Energy

 

"I just wanted to pass along to you the great job KorTerra IT support is doing. Your support staff have gone out of their way to provide excellent service; problem resolution, changes and questions have been handled promptly. The best thing is the attitude of these your staff; they are courteous and a pleasure to work with."

atmos energyTim Owen
Operations Manager
Atmos Energy

 

fortsmithlogo"Please pass my thanks on to your excellent support staff. I deal with several web based applications and KorWeb support is the best I’ve encountered. Kudos and keep up the good work!"

Marc Stoufer
Chief System Control Operator
City of Fort Smith, AR

 

"I just wanted to let you know how amazingly great the KorTerra support team is.  Whenever I have a question or issue they are always quick to respond and are always extremely friendly and helpful.  I can’t say enough good things about the support I get from the entire KorTerra group. Thanks so much for everything!"

crosstex energy lp logoKatie Hallmark
DOT Compliance Specialist
Crosstex Energy

 

"The new version of KorWeb is very user friendly. I love the ticket location on the map, especially the satellite view. Keep up the good work."

Bill Dowis
Quality Assurance
USCarrier ( Light Wave LLC )

 

"Over the past year we have talked to many members of the support staff regarding our industry’s constant growth and changing needs. We found that the KorTerra User Conference informed us of many new features and enhancements that would enable our company to stay competitive as well as cost effective. That opportunity to discuss the software with other users proved to be extremely beneficial. With this information, we were comfortable and excited to move forward with the update to KorTerra Software.

We feel as though it is important to do business with a company that has experience and knowledge in the utility industry. We look forward to continuing business with KorTerra by implementing laptop computers as well as other system advancements available to our company. We are continually reassured that our decision to do business with KorTerra was critical in staying competitive in our industry. We would like to take the opportunity to thank you and your staff for your continued commitment to our company."

ULS logoAmanda Haney and Melissa Adams
United Locating Services

 

"What matters most is how you are treated as a customer. KorTerra has the best service and support of any company out there, they also just happen to have the best software too!

Having worked with your team since 1999, I am confident of your commitment to our success. While your software continues to be an integral part of our success in the day-to-day operations of our company, it is your people that have made the difference.

I would like to commend the KorTerra team for their readiness to provide support and their willingness to help provide solutions to the new challenges that face us in our quest to provide a more cost effective damage prevention program in Arkansas. Additionally, your User's Conference is one of the most productive I've been associated with in my twenty-seven years of experience."

arkupsRoger Cox
Former Chief Executive Officer
ARKUPS-Arkansas Utility Protection Services

 

"I would like to inform you, as well as your team, of the pleasure we at Vannguard Utility Partners, Inc. have had in partnering our efforts in underground damage prevention with KorTerra.

Since we opened our doors in March of 2000, and especially since expanding our company in multiple states later that same year, the KorTerra team has been invaluable to us. Being in the utility service industry for over 20 years, I have seen about every ticket management program there is, and I strongly feel that your company has built the "Rolls Royce" of the industry.

But as every "Rolls Royce" needs servicing on occasion, this is where your wonderful team really excels. The commitment to quality and customer service at KorTerra is second to none. Vannguard was formed and is committed to those ideals and is greatly appreciative that you are as well."

vannguardCasey Vann
Former Chief Executive Officer
Vannguard Utility Partners, Inc.

 

"With the use of KorTerra the District has been able to reduce the paper output by 95% from the old way the District was receiving tickets. Now that all the tickets are received into a database format, District staff has been able to increase productivity in our locate management process, such as being able to search for received tickets. The District can now tell what tickets are not being received and facilities possibly not being located.

District staff cannot say enough good things about the support staff, who has been excellent to work with in resolving software issues. The District looks forward to continuing a relationship with KorTerra in the future, and would recommend them and KorTerra software to others."

platte canyonScott Morse
Assistant Manager
Platte Canyon Water and Sanitation District

 

"I am happy to be writing to you about the success we have had with KorTerra. We first installed the system at PNM in Albuquerque in December of 1999 and have been more than satisfied with its operation ever since.

KorTerra has enabled us to eliminate the need for a full-time dispatcher. There are safeguards in place which have erased the possibility of losing a ticket. Our previous work management system would crash weekly. KorTerra has been running without a hitch. It's bulletproof!

We have since expanded our system to Santa Fe, Farmington, Belen, Clovis, Carlsbad, Lovington, and Alamogordo. The ease of using the system makes training time minimal and installation a snap."

new mexico gas coJames Stanovcak
Operator Qualification Plan Administrator
New Mexico Gas Company

 

"The software has been trouble free allowing us to concentrate on locating utilities, as opposed to changing printer ribbons and unclogging paper jams. We are thankful that KorTerra developed a product to meet our needs. We look forward to continued excellent service from your company and give your software our highest recommendation."

coonrapidsChris Jensen
GIS Analyst
City of Coon Rapids, MN

 

"The KorTerra planning and technical staff were great to work with. Their knowledge of the system and well defined implementation plan made our installation of KorTerra quick, easy and with little disruption to the scheduling team.

The KorTerra Mobile pilot was very successful - the efficiencies gained are significant. Our locators start their day from home and tickets are processed real-time throughout the day. We hope to add more mobile units in the future.

KorTerra allows us to be creative. We have built an interface with our CIS system that applies all mapping information automatically to the ticket."

connexusCleo Johnson
Project Manager
Connexus Energy

 

"Set up of KorWeb was fast and easy. There was minimal paper work and a couple phone calls to make to get the tickets routed the right way from our Digline center. KorWeb has a lot more features in it which would be useful for a dispatcher with multiple locators. The best advantage is being able to access it from any PC with an internet connection."

ACHDChris Smith
Electronics Specialist, Traffic Operations
Ada County Highway District

 

"I like using the KorWeb. The ticket status chart is real handy for keeping me on track as to ticket status. I also like the flashing emergency feature."

Mike Seabolt
Ada County Highway District

 

"I have found the KorWeb system to be a very useful system for when I am on call and receive an emergency line locate. I can quickly look it up on my computer at home and take care of it without having to take time to come to the shop. The ease and friendliness of the system is also a very nice touch."

John Phillips
Ada County Highway District

 

"Clarke-Mobile Gas started using KorWeb services in May of 2009. John Christiansen is an outstanding and patient person. John did an exceptional job in helping us get up and running. We value and appreciate the KorWeb’s software capability. It truly is a great tool for tracking locates, locate trends, searches and overall analysis Damage Prevention."

CMG logoJim C. Hall
Compliance and Safety Manager
Clarke-Mobile Gas

 

"Georgia Power and KorTerra have enjoyed a very beneficial relationship since we began using your product in 2002. At the time we were looking for a product to assist us with the new requirement to respond back to our One Call System with a code indicating our response to each ticket, as well as to help us improve our overall efficiency in locating our facilities. Your system has enabled us to meet these objectives and more. It has provided us with tremendous benefits in managing our workload on a daily basis to the point that our locate technicians are typically now always working at least one full day ahead."

georgia powerJim Weldon
Cable Locating and Claims Manager
Georgia Power

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