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KorWeb Editions

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KorWeb Editions

KorTerra offers KorWeb Ticket Management for utilities, pipelines, locators and municipalities to manage their incoming one call locate tickets. All versions of KorWeb provide ticket receiving, processing, sorting, storing and ticket completion online. By packaging different levels of technology and features in the two KorWeb editions, users are given the ability to select which option best fits their damage prevention processes.

KorWeb: KorWeb is a robust set of ticket management functions used by utilities and locators. The system accommodates multiple locators and multiple geographic areas, all accessing their company data through one KorWeb database. Transferring tickets, sharing ticket information and company-wide reporting are common in this edition. This is the most popular version of KorWeb.

KorWeb Advanced: KorWeb Advanced provides all the features of KorWeb, plus additional advanced reporting and communications features. KorWeb Advanced is designed for the exporting and analysis of specialized data. This edition may appeal to users who need to collect various damage prevention data and interpret for business intelligence purposes. Advanced reporting also allows management an in depth view of company operations, which may help in decision making, cutting costs and identifying areas of improvement.

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FEATURES

Standard

 Advanced 

Ticket Receiving & Dispatch    
Automated Ticket Dispatching & Routing checkbox checkbox
Automated Ticket Screening checkbox checkbox
Map Based Routing Optional Optional
Client Branding   checkbox
Ticket Splitting Optional Optional
Ticket Messenger Optional Optional
Email Tickets to Users checkbox checkbox
XML FTP & Email Ticket Reception checkbox checkbox
Mobile Capabilities    
KorWeb App 
Optional Optional
Mobile Client Optional Optional
Ticket Monitoring    
My Dashboard checkbox checkbox
My Dashboard - Advanced Widgets   checkbox
System Dashboard    checkbox
Automated Emergency Notification checkbox checkbox
Multi User Ticket Notifications   checkbox
Nightly Ticket Reception Auditing checkbox checkbox
Ticket Audit Trail  checkbox  checkbox
Ticket Views & Completion    
Attachments Optional Optional
Sketching Optional Optional
Positive Response to Excavator Optional Optional
Positive Response to Excavator with Attachments Optional Optional
Positive Response to One Call Center checkbox checkbox
Response Management checkbox checkbox
Partial Ticket Completion (Projects) checkbox checkbox
Project Ticket Tracking checkbox checkbox
Configurable Locate Action Codes checkbox checkbox
Standard One Call Ticket Display Format checkbox checkbox
Unified Ticket Display (KorTerra Format)   checkbox
Ticket Type Differentiation (Emergency, Meet, Routine) checkbox checkbox
Ticket Completion Remarks  checkbox checkbox
Work Order Entry   checkbox
Work to Begin Indicators checkbox checkbox
Mapping    
ESRI Integration Optional Optional
Facility Mapping Optional Optional
Mapped Dig Box checkbox checkbox
Map Annotations Optional Optional
Searching    
Standard Ticket Search (Dispatch Box) checkbox checkbox
Advanced Ticket Search checkbox checkbox
Search Results Displayed on a Map   checkbox
Auditing & Reporting    
Audit Discrepancy Report checkbox checkbox
Completion Detail & Summary Reports checkbox checkbox
Custom Audit Completion Screen Optional  Optional
Custom Reporting Tool   checkbox
Export Reports to Multiple Formats (Excel, CSV, & PDF) checkbox checkbox
Late Ticket Detail & Summary Reports checkbox checkbox
Minimum 6 Year's Worth of Online Data Storage checkbox checkbox
One Call Audit Reporting checkbox checkbox
Quality Assurance Auditing checkbox checkbox
Ticket Detail Report checkbox 
 checkbox
Tickets Received Report checkbox checkbox
System Integration    
Custom Completion Screen Optional Optional
Custom System Interface Optional Optional
KorWeb Stand Alone Environment Optional Optional
Utility to Contractor Interface Optional Optional
Maintenance    
Defined Region & Districts checkbox
Region District Security  Optional Optional
Phone Book  Optional
checkbox 
Operator Maintenance  checkbox
Support     
Support for Unlimited Numbers of Users checkbox checkbox
Upgrades & Maintenance checkbox checkbox
Exclusive Access to KorTerra Member Area checkbox checkbox
Online Training Videos  checkbox  checkbox
Onsite Client Training Optional   Optional
Virtual Training Optional Optional
Data Security     
Data Center Redundancy   checkbox  checkbox 
Data Integrity  checkbox  checkbox
Network Redundancy  checkbox  checkbox
Server Redundancy  checkbox  checkbox

 

 

 

 

 

Contact Support

KorTerra has built the most knowledgeable and responsive client support team in the damage prevention industry! Contact Support here.

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Questions? Need Help? Contact us here to receive an immediate response in your preferred method of communication.

Online Demo

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