February 28, 2013
Chris Stendal, President
18946 Lake Drive East
Chanhassen, MN 55317
Approximately three years ago, Dominion Transmission, Inc. chose Korterra and the Korweb product for one call ticket management. We demoed multiple vendors’ products and the knowledge and time that John Christianson spent with us sold the product.
Since joining Korweb, we have made several modifications to the product to make it custom to Dominion’s needs. Most noteworthy, custom completion screen, imbedded link to display the dig location in our GIS, Emergency contacts, integration of our aerial patrol ticket entry, and most recently custom mapping. The staff has been receptive to any changes I’ve proposed and usually capable of implementing the change.
The best part of Korterra has been the exceptional customer service. No product is perfect, including Korweb. It is a huge relief that when issues arise, John/Adam/Eric/ Fernando have done an exceptional job of understanding and resolving the problem.
I have enjoyed the past three years with the Korterra product and always enjoy talking to the staff. I would recommend (and have) Korterra to anyone that is in need of One Call ticket management software in the future.
Dominion Transmission, Inc.