KorWeb is a web-based One Call ticket management system created to increase efficiency in locating and ticket processing, while cutting costs by eliminating unnecessary manual processes.
KorWeb is used by contract locators, One Call Centers, utilities, municipalities and pipeline companies to protect underground facilities, prevent service interruptions and allow excavators and homeowners to dig safely.
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Below is a listing of the KorWeb’s features, built utilizing KorTerra’s extensive knowledge of the damage prevention industry, and a description of the specific value they will bring to your company. KorTerra also provides a set of additional applications that can be implemented into KorWeb to manage Positive Response, view facility maps, and incorporate a wireless mobile solution.
We have two editions of KorWeb - standard and advanced. Click here to compare the two.
This tool offers you complete peace of mind with control over the receipt and dispatching of tickets, and the positive response to OCC. One Call Center tickets are sent to KorWeb where you can either review tickets to disperse manually, or automatically forward tickets to a contract locator. You maintain full visibility of all tickets, and you have a record of them for any reports you need to run.
KorTerra offers KorWeb Ticket Management for utilities, pipelines, locators and municipalities to manage their incoming one call locate tickets. All versions of KorWeb provide ticket receiving, processing, sorting, storing and ticket completion online. By packaging different levels of technology and features in the two KorWeb editions, users are given the ability to select which option best fits their damage prevention processes.
KorWeb: KorWeb is a robust set of ticket management functions used by utilities and locators. The system accommodates multiple locators and multiple geographic areas, all accessing their company data through one KorWeb database. Transferring tickets, sharing ticket information and company-wide reporting are common in this edition. This is the most popular version of KorWeb.
KorWeb Advanced: KorWeb Advanced provides all the features of KorWeb, plus additional advanced reporting and communications features. KorWeb Advanced is designed for the exporting and analysis of specialized data. This edition may appeal to users who need to collect various damage prevention data and interpret for business intelligence purposes. Advanced reporting also allows management an in depth view of company operations, which may help in decision making, cutting costs and identifying areas of improvement.
|Ticket Receiving & Dispatch|
|Automated Ticket Dispatching & Routing|
|Automated Ticket Screening||Optional||Optional|
|Map Based Routing||Optional||Optional|
|Email Tickets to Users|
|XML FTP & Email Ticket Reception|
|My Dashboard - Advanced Widgets|
|Automated Emergency Notification|
|Multi User Ticket Notifications|
|Nightly Ticket Reception Auditing|
|Ticket Audit Trail|
|Ticket Views & Completion|
|Positive Response to Excavator||Optional||Optional|
|Positive Response to Excavator with Attachments||Optional||Optional|
|Positive Response to One Call Center|
|Partial Ticket Completion (Projects)|
|Project Ticket Tracking|
|Configurable Locate Action Codes|
|Standard One Call Ticket Display Format|
|Unified Ticket Display (KorTerra Format)|
|Ticket Type Differentiation (Emergency, Meet, Routine)|
|Ticket Completion Remarks|
|Work Order Entry|
|Work to Begin Indicators|
|Mapped Dig Box|
|Standard Ticket Search (Dispatch Box)|
|Advanced Ticket Search|
|Search Results Displayed on a Map|
|Auditing & Reporting|
|Audit Discrepancy Report|
|Completion Detail & Summary Reports|
|Custom Reporting Tool|
|Export Reports to Multiple Formats (Excel, CSV, & PDF)|
|Late Ticket Detail & Summary Reports|
|Minimum 6 Year's Worth of Online Data Storage|
|One Call Audit Reporting|
|Quality Assurance Auditing|
|Ticket Detail Report||
|Tickets Received Report|
|Custom Completion Screen||Optional||Optional|
|Custom System Interface||Optional||Optional|
|KorWeb Stand Alone Environment||Optional||Optional|
|Utility to Contractor Interface||Optional||Optional|
|Defined Region & Districts|
|Region District Security||Optional||Optional|
|Support for Unlimited Numbers of Users|
|Upgrades & Maintenance|
|Exclusive Access to KorTerra Member Area|
|Online Training Videos|
|Onsite Client Training||Optional||Optional|
|Data Center Redundancy|
Give field users the advantages of KorWeb from anywhere. Our mobile options give you the ability to complete, organize, and optimize tickets on the go. Stay on task and updated, even when you lose your internet connection.
This downloadable app streamlines ticket processing, enabling users to complete their work on their phones or tablets regardless of an internet connection. The map displays all the user’s tickets, organizing them according to ticket priority, and can also give driving directions between locations. The app automatically syncs with the KorWeb software, providing an instant response to new ticket information.
The app has a logical flow, making it very intuitive and easy to learn.
KorTerra Windows Mobile Client allows locators to work in any location, with or without a wireless connection. All locate tickets are uploaded onto the mobile device through a wireless internet connection. The mobile device continues to receive updated information, such as new locate tickets, through that wireless connection. Should that connection ever be lost, KorTerra Mobile Client allows the user to keep working as if they were still connected.
New data can continue to be stored by the locator, and is saved in a queue to be sent back to their One Call ticket management system, until a connection is restored. Whenever a wireless internet connection returns, all saved data will be transferred automatically and new data, such as new tickets to locate, will be delivered to the mobile.
It's not just about the numerous convenient features that are standard in our software, nor is it about the ample customization possibilities. You need a solution that makes sense to use as a business. Here are some of the primary benefits of KorWeb:
(Click here to download or print our product sheet)