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KorWeb Ticket Management

  • korweb laptop

    KorWeb Software Suite

    KorWeb is a web-based One Call ticket management system created to increase efficiency in locating and ticket processing, while cutting costs by eliminating unnecessary manual processes.

    KorWeb is used by contract locators, One Call Centers, utilities, municipalities and pipeline companies to protect underground facilities, prevent service interruptions and allow excavators and homeowners to dig safely.

    Introducing the newest version of KorWeb!

    The newest version of KorWeb includes extensive new features and a fresh look and feel designed to make it easier to use than ever before! 

    To increase the mobile capabilities of KorWeb, KorTerra has unveiled the KorWeb App! The KorWeb App is a powerful mobile application developed to streamline ticket processing, allowing users to complete their work on a mobile device in the field. 

    KorWeb Features

    Below is a listing of the KorWeb’s features, built utilizing KorTerra’s extensive knowledge of the damage prevention industry, and a description of the specific value they will bring to your company. KorTerra also provides a set of additional applications that can be implemented into KorWeb to manage Positive Response, view facility maps, and incorporate a wireless mobile solution.

    We have two editions of KorWeb - standard and advanced. Click here to compare the two. 

     

    Dashboards

    Dashboards

    My Dashboard and System Dashboard were developed specifically with the user in mind, enhancing individual and operational ticket management. Various interactive widgets are available to customize the user environment which provides users with quick access to active and completed tickets.
    GIS Integration

    GIS Integration

    A ticket map pinpoints all locates by their latitude and longitude and displays them on an electronic street map. A locator is able to map out their whole day, and know the best route to take from each dig site, by utilizing this mapping technology. The map is continuously updated through a wireless internet connection, which allows the locator to retrieve new locate tickets. New pinpoints are automatically added to the ticket map as new locate tickets are assigned. In addition to ticket mapping, Facility Mapping is also available to electronically view your company’s underground assets, which aids in routing locates, onsite locating and clearing tickets.

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    Automated Ticket Routing and Dispatching

    Automated Ticket Routing and Dispatching

    KorWeb can greatly reduce or even eliminate manual processes previously required to route and dispatch utility locate tickets. The system can sort and distribute locate tickets based on predefined rules provided by the KorWeb client. Such rules could include sorting locate tickets by geographic area (e.g. latitude and longitude), township or CDC code. When a locate ticket is received by KorWeb, the system knows who to send it to and automatically dispatches that locate ticket, with no manual processes involved whatsoever.

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    Attachments

    Attachments

    Enhance your audit trail with photographs and other documentation you can upload from any device and keep attached to your ticket forever.

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    Custom Completion Screen

    Custom Completion Screen

    Customize your completion screen to collect information specific to your damage prevention processes, ensuring all internal, regulatory, and public outreach activities are recorded. By gathering specific locate data, all actions taken in the field can be tracked and reported on for internal and compliance purposes.

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    Region District Security

    Region District Security

    Region District Security provides your organization with the security you need to restrict access and visibility across both your office and field personnel.

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    Reporting

    Reporting

    Reporting and advanced reporting catapult your business capabilities beyond ticket efficiency. Customized reporting gives you the tools to improve your decision-making and optimize performance.

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    Response Management

    Response Management

    Automatically send a Positive Response to One Call Center, the excavator, or both. Have instant access to all the Positive Response messages you’ve sent, and conduct reporting on failed responses. Eliminate steps in sending and clearing tickets.

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    Search Results Displayed on a Map

    Search Results Displayed on a Map

    View current or historic ticket locations on a customizable map to optimize workload balance and create efficiency for locator routes.

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    Sketching

    Sketching

    Clarify the content in your images and other audit trail documentation with additional notes, shapes, arrows, or free-hand drawings. This tool works from your desktop or mobile device.

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    Ticket Splitting

    Ticket Splitting

    Whether you need duplicate tickets so that multiple parties can complete a locate, or you need to prevent too many parties from showing up to complete the same locate, this tool accommodates your workflow. You get the right parties involved without extra work or confusion, and all of your documentation is merged for one Positive Response.

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    Utility to Contractor Locator Interface

    Utility to Contractor Locator Interface

    This tool offers you complete peace of mind with control over the receipt and dispatching of tickets, and the positive response to OCC. One Call Center tickets are sent to KorWeb where you can either review tickets to disperse manually, or automatically forward tickets to a contract locator. You maintain full visibility of all tickets, and you have a record of them for any reports you need to run.

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    Automated Emergency Notification

    KorWeb automatically emails, pages, or sends a text message to users to alert them of emergency locate tickets. When KorWeb receives the emergency locate ticket, a notification is immediately dispatched by the system without any manual process involved. Notification can be sent to multiple people and the system can differentiate which people to send to based on the time of day. For example, there might be a different person or group of people contacted after 5:00 PM than would be contacted during the day.

    Auditing

    KorTerra runs a daily audit of locate tickets received, missing locate tickets and unexpected tickets for all KorWeb users. If a user would like to receive this complimentary report, they simply let KorTerra know, and we email a daily PDF listing any ticket discrepancies found specifically within their organization.

    Electronic Ticket History and Ticket Searching

    KorWeb ticket management saves and archives all locate tickets electronically, leaving you with a 100% accurate record of all locate tickets completed. Locate tickets are easily searched for in either the Production Database, which is for eighteen month ticket information storage, or the Archive Database, which stores locate tickets for the long term. Your data is never lost or erased, making the system much more reliable and easy to search than a paper locate ticket tracking system.

    Secure Hosting

    The KorWeb system is hosted in a highly secure, fully redundant Tier 3 data center. The data center is staffed and monitored 24 hours a day, 365 days a year. In addition to the on-site staffing, there are a number of system monitors in place which constantly monitor the performance of the KorWeb software and hardware environment. If any process is performing below our high standards, the system notifies our staff of the issue. This allows us to correct the potential trouble condition before it can become a problem. KorTerra performs nightly system backups, rotates backups off-site and maintains redundant server hardware, network equipment and power systems to ensure maximum uptime. All communications between KorWeb and your One Call Center are monitored to ensure data exchange is always at peak performance.

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    KorWeb Editions

    KorTerra offers KorWeb Ticket Management for utilities, pipelines, locators and municipalities to manage their incoming one call locate tickets. All versions of KorWeb provide ticket receiving, processing, sorting, storing and ticket completion online. By packaging different levels of technology and features in the two KorWeb editions, users are given the ability to select which option best fits their damage prevention processes.

    KorWeb: KorWeb is a robust set of ticket management functions used by utilities and locators. The system accommodates multiple locators and multiple geographic areas, all accessing their company data through one KorWeb database. Transferring tickets, sharing ticket information and company-wide reporting are common in this edition. This is the most popular version of KorWeb.

    KorWeb Advanced: KorWeb Advanced provides all the features of KorWeb, plus additional advanced reporting and communications features. KorWeb Advanced is designed for the exporting and analysis of specialized data. This edition may appeal to users who need to collect various damage prevention data and interpret for business intelligence purposes. Advanced reporting also allows management an in depth view of company operations, which may help in decision making, cutting costs and identifying areas of improvement.

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    FEATURES

    Standard

     Advanced 

    Ticket Receiving & Dispatch    
    Automated Ticket Dispatching & Routing checkbox checkbox
    Automated Ticket Screening checkbox checkbox
    Map Based Routing Optional Optional
    Client Branding   checkbox
    Ticket Splitting Optional Optional
    Ticket Messenger Optional Optional
    Email Tickets to Users checkbox checkbox
    XML FTP & Email Ticket Reception checkbox checkbox
    Mobile Capabilities    
    KorWeb App 
    Optional Optional
    Mobile Client Optional Optional
    Ticket Monitoring    
    My Dashboard checkbox checkbox
    My Dashboard - Advanced Widgets   checkbox
    System Dashboard    checkbox
    Automated Emergency Notification checkbox checkbox
    Multi User Ticket Notifications   checkbox
    Nightly Ticket Reception Auditing checkbox checkbox
    Ticket Audit Trail  checkbox  checkbox
    Ticket Views & Completion    
    Attachments Optional Optional
    Sketching Optional Optional
    Positive Response to Excavator Optional Optional
    Positive Response to Excavator with Attachments Optional Optional
    Positive Response to One Call Center checkbox checkbox
    Response Management checkbox checkbox
    Partial Ticket Completion (Projects) checkbox checkbox
    Project Ticket Tracking checkbox checkbox
    Configurable Locate Action Codes checkbox checkbox
    Standard One Call Ticket Display Format checkbox checkbox
    Unified Ticket Display (KorTerra Format)   checkbox
    Ticket Type Differentiation (Emergency, Meet, Routine) checkbox checkbox
    Ticket Completion Remarks  checkbox checkbox
    Work Order Entry   checkbox
    Work to Begin Indicators checkbox checkbox
    Mapping    
    ESRI Integration Optional Optional
    Facility Mapping Optional Optional
    Mapped Dig Box checkbox checkbox
    Map Annotations Optional Optional
    Searching    
    Standard Ticket Search (Dispatch Box) checkbox checkbox
    Advanced Ticket Search checkbox checkbox
    Search Results Displayed on a Map   checkbox
    Auditing & Reporting    
    Audit Discrepancy Report checkbox checkbox
    Completion Detail & Summary Reports checkbox checkbox
    Custom Audit Completion Screen Optional  Optional
    Custom Reporting Tool   checkbox
    Export Reports to Multiple Formats (Excel, CSV, & PDF) checkbox checkbox
    Late Ticket Detail & Summary Reports checkbox checkbox
    Minimum 6 Year's Worth of Online Data Storage checkbox checkbox
    One Call Audit Reporting checkbox checkbox
    Quality Assurance Auditing checkbox checkbox
    Ticket Detail Report checkbox 
     checkbox
    Tickets Received Report checkbox checkbox
    System Integration    
    Custom Completion Screen Optional Optional
    Custom System Interface Optional Optional
    KorWeb Stand Alone Environment Optional Optional
    Utility to Contractor Interface Optional Optional
    Maintenance    
    Defined Region & Districts checkbox
    Region District Security  Optional Optional
    Phone Book  Optional
    checkbox 
    Operator Maintenance  checkbox
    Support     
    Support for Unlimited Numbers of Users checkbox checkbox
    Upgrades & Maintenance checkbox checkbox
    Exclusive Access to KorTerra Member Area checkbox checkbox
    Online Training Videos  checkbox  checkbox
    Onsite Client Training Optional   Optional
    Virtual Training Optional Optional
    Data Security     
    Data Center Redundancy   checkbox  checkbox 
    Data Integrity  checkbox  checkbox
    Network Redundancy  checkbox  checkbox
    Server Redundancy  checkbox  checkbox

     

     

     

     

     

  • KorWeb Mobile Suite

    Give field users the advantages of KorWeb from anywhere. Our mobile options give you the ability to complete, organize, and optimize tickets on the go. Stay on task and updated, even when you lose your internet connection.

    KorWeb AppKorWeb App

    This downloadable app streamlines ticket processing, enabling users to complete their work on their phones or tablets regardless of an internet connection. The map displays all the user’s tickets, organizing them according to ticket priority, and can also give driving directions between locations. The app automatically syncs with the KorWeb software, providing an instant response to new ticket information.

    The app has a logical flow, making it very intuitive and easy to learn.

    Features:

    • app storeManage tickets while in the field
    • Eliminate extended travel times with map view
    • Submit Positive Response from place of locate
    • Attach photos, videos and other documentation to tickets directly from mobile device
    • google playMobile Client

     

    Windows Mobile Client

    KorTerra Windows Mobile Client allows locators to work in any location, with or without a wireless connection. All locate tickets are uploaded onto the mobile device through a wireless internet connection. The mobile device continues to receive updated information, such as new locate tickets, through that wireless connection. Should that connection ever be lost, KorTerra Mobile Client allows the user to keep working as if they were still connected.

    mobile client windows tabletNew data can continue to be stored by the locator, and is saved in a queue to be sent back to their One Call ticket management system, until a connection is restored. Whenever a wireless internet connection returns, all saved data will be transferred automatically and new data, such as new tickets to locate, will be delivered to the mobile.

    Features:

    • Locate without a live internet connection
    • Sort tickets in locate order 
    • View tickets & maps in the field
    • Audio alert for emergency tickets

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  • KorWeb Benefits

    It's not just about the numerous convenient features that are standard in our software, nor is it about the ample customization possibilities. You need a solution that makes sense to use as a business. Here are some of the primary benefits of KorWeb:

     

    Paperless Benefits

    There are many time saving technologies that can be utilized through an electronic One Call ticket management system that paper locate ticket processing cannot perform. Locate ticket searching, reporting, auditing, automated Positive Response, ticket and facility mapping, due date tracking and mobile ticket processing technology each save a considerable amount of time and resources. Fax, printer and paper costs are all eliminated by using an electronic system. Locate ticket reception reliability is also increased by using electronic transmission methods such as FTP or email.

    Web-Based Access

    Since KorWeb is a web-based locate ticket management system, it is accessible wherever there is an internet connection available. All locate ticket information is updated through the internet in real-time, so every KorWeb user always has the latest information available. The web-based system utilizes a centralized database maintained by KorTerra, which eliminates the need for clients to execute uploads or downloads. Any changes or upgrades to the system are performed automatically by KorTerra.

    Quick Setup and Implementation

    KorWeb system setup is extremely quick! New KorWeb clients are typically up and running within hours of submitting an implementation request. KorWeb is easy to rollout to an organization’s users because everyone has access to the new site through the internet, eliminating the installation step on each user’s computer. KorWeb’s intuitive layout allows the user to quickly learn to navigate the system. Should an organization want to enhance employee skill level in any of KorWeb’s applications, a variety of training seminars are available from KorTerra.

    Cost Effective Software

    KorWeb software is among the most cost effective underground utility locate software available because it is a web-based system. There is no software or hardware to purchase or upgrade, no annual support fees, no upfront fees for ticket management products and you only pay for the locate tickets you receive. New versions of KorWeb or version updates are automatically provided by KorTerra at no cost, and newer versions of the system never have to be purchased. Advanced features can be purchased to further enhance your KorWeb software.

    Support

    Our team of support experts is ready to assist you the instant you have a question about KorWeb. Support requests are addressed the moment they arrive, with a member of our support team walking you through every step necessary to resolve your issue. KorWeb clients have given us rave reviews on our client support – click here to read a few of their insights about KorTerra’s support services.

Contact Support

KorTerra has built the most knowledgeable and responsive client support team in the damage prevention industry! Contact Support here.

Contact Us

Questions? Need Help? Contact us here to receive an immediate response in your preferred method of communication.

Online Demo

Want to see exactly how KorTerra’s software can help maximize efficiency in your organization? Fill out this form to request a One Call ticket management demo.

Sign Up for KorWeb

Register to begin utilizing the industry’s most trusted web-based ticket management system, KorWeb.