--- title: 811 Ticket Management & Damage Prevention Software | KorTerra description: Manage 811 tickets, automate locate workflows, reduce excavation risk, and protect underground infrastructure with KorTerra damage prevention software. --- [![Korterra](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/korterra-logo.png?width=236&height=52&name=korterra-logo.png "Korterra")](https://korterra.com) [![Korterra](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/korterra-logo.png?width=236&height=52&name=korterra-logo.png "Korterra")](https://korterra.com) - [Products](https://korterra.com/products) - [Locate Management](https://korterra.com/products/locate-management) - [Risk Management](https://korterra.com/products/risk-management) - [Productivity Management](https://korterra.com/products/productivity-management) - [Industries](https://korterra.com/industries) - [Oil and Gas](https://korterra.com/industries/oil-and-gas) - [Contract Locators](https://korterra.com/industries/contract-locators) - [Contract Locators](https://korterra.com/industries/utilities) - [Telecommunications](https://korterra.com/industries/telecommunications) - [Municipalities](https://korterra.com/industries/municipalities) - [Resources](https://korterra.com/blog) - [News](https://korterra.com/blog/tag/news) - [Events](https://korterra.com/blog/tag/events) - [Blog](https://korterra.com/blog/tag/blog) - [Downloadable Resources](https://korterra.com/blog/tag/downloadable-resources) - [About](https://korterra.com/about) - [Careers](https://korterra.com/about/careers) [SUPPORT](https://support.korterra.com/hc/en-us) [Login](https://login.korterra.net) [Talk to Sales](https://korterra.com/contact-us?hsLang=en) Toggle Menu Toggle Menu [Login](http://www.korterra.net/) [SUPPORT](https://support.korterra.com/hc/en-us) [Login](https://login.korterra.net) - [Products](https://korterra.com/products) - [Locate Management](https://korterra.com/products/locate-management) - [Risk Management](https://korterra.com/products/risk-management) - [Productivity Management](https://korterra.com/products/productivity-management) - [Industries](https://korterra.com/industries) - [Oil and Gas](https://korterra.com/industries/oil-and-gas) - [Contract Locators](https://korterra.com/industries/contract-locators) - [Contract Locators](https://korterra.com/industries/utilities) - [Telecommunications](https://korterra.com/industries/telecommunications) - [Municipalities](https://korterra.com/industries/municipalities) - [Resources](https://korterra.com/blog) - [News](https://korterra.com/blog/tag/news) - [Events](https://korterra.com/blog/tag/events) - [Blog](https://korterra.com/blog/tag/blog) - [Downloadable Resources](https://korterra.com/blog/tag/downloadable-resources) - [About](https://korterra.com/about) - [Careers](https://korterra.com/about/careers) - [Products](https://korterra.com/products) - [Locate Management*Empower your organization to efficiently perform locate requests.*](https://korterra.com/products/locate-management) - [Risk Management*Get the right tools to protect your assets.*](https://korterra.com/products/risk-management) - [Productivity Management*Position your organization to maximize overall productivity.*](https://korterra.com/products/productivity-management) - [Industries](https://korterra.com/industries) - [Oil and Gas*Minimize risk and maximize protection of assets.*](https://korterra.com/industries/oil-and-gas) - [Contract Locators*Meet customer demand as efficiently and cost effectively as possible.*](https://korterra.com/industries/contract-locators) - [Utilities*Reduce risk and operational costs and maximize productivity.*](https://korterra.com/industries/utilities) - [Telecommunications*Boost productivity while safeguarding high-value assets.*](https://korterra.com/industries/telecommunications) - [Municipalities*Maximize your organizational efficiency and maintain your budget.*](https://korterra.com/industries/municipalities) - [About](https://korterra.com/about) - [Careers](https://korterra.com/about/careers) - [Resources](https://korterra.com/blog) - [News](https://korterra.com/blog/tag/news) - [Events](https://korterra.com/blog/tag/events) - [Blog](https://korterra.com/blog) - [Downloadable Resources](https://korterra.com/blog/tag/downloadable-resources) [![Locate management](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/locate-management-icon.png?width=25&height=25&name=locate-management-icon.png) Locate Management Manage the full locate ticket lifecycle from ticket intake through field completion and documentation.](https://korterra.com/products/locate-management?hsLang=en) [![Risk management](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/risk-management-icon.png?width=22&height=22&name=risk-management-icon.png) Risk Management Track high-risk tickets and asset proximity to reduce liability and compliance exposure.](https://korterra.com/products/risk-management?hsLang=en) [![Productivity management](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/productivity-management-icon.png?width=25&height=28&name=productivity-management-icon.png) Productivity Management Identify bottlenecks by measuring locator workload, ticket volume, and crew output.](https://korterra.com/products/productivity-management?hsLang=en) [![Oil gas](https://korterra.com/hubfs/oil-gas.svg) Oil and Gas Minimize dig-in risk and protect pipeline assets.](https://korterra.com/industries/oil-and-gas?hsLang=en) [![Contract locators](https://korterra.com/hubfs/contract-locators.svg) Contract Locators Meet customer demand as efficiently and cost effectively as possible.](https://korterra.com/industries/contract-locators?hsLang=en) [![Utilities](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/Utilities-icon.png?width=19&height=27&name=Utilities-icon.png) Utilities Reduce locate risk and ticket backlog while boosting crew productivity.](https://korterra.com/industries/utilities?hsLang=en) [![Telecommunications](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/Telecommunications-icon.png?width=23&height=23&name=Telecommunications-icon.png) Telecommunications Boost crew productivity while safeguarding network infrastructure.](https://korterra.com/industries/telecommunications?hsLang=en) [![municipalities](https://korterra.com/hubfs/municipalities.svg) Municipalities Maximize your organizational efficiency and maintain your budget.](https://korterra.com/industries/municipalities?hsLang=en) [Let's get started](https://korterra.com/contact-us?hsLang=en) [![News](https://korterra.com/hubfs/Korterra_Jan2026/Images/news-icon.svg) News](https://korterra.com/blog/tag/news?hsLang=en) [![event](https://korterra.com/hubfs/Korterra_Jan2026/Images/event-icon.svg) Events](https://korterra.com/blog/tag/events?hsLang=en) [![blog](https://korterra.com/hubfs/Korterra_Jan2026/Images/blog-icon.svg) Blog](https://korterra.com/blog/tag/blog?hsLang=en) [![Document](https://korterra.com/hubfs/Korterra_Jan2026/Images/document-download-icon.svg) Downloadable Resources](https://korterra.com/blog/tag/downloadable-resources?hsLang=en) [![careers](https://korterra.com/hubfs/Korterra_Jan2026/Images/careers.svg) Careers Seeking self-motivated individuals who are interested in opportunities](https://korterra.com/about/careers?hsLang=en) ## Comprehensive one call ticket management Empower your workforce to manage your one call tickets efficiently and safely in a way that maximizes productivity and profitability. [View solutions](https://korterra.com/products?hsLang=en) ![Comprehensive one call ticket management](https://korterra.com/hubfs/Korterra_Jan2026/Images/PR-083256_KorTerra_Slider1_V1.png) ## Auto-Screen Tickets With Confidence Automate low-risk ticket completions with intelligent, configurable rules. [See how it works](https://korterra.com/contact-us?hsLang=en) ![Untitled design (30)-1](https://korterra.com/hs-fs/hubfs/Untitled%20design%20(30)-1.png?width=623&height=503&name=Untitled%20design%20(30)-1.png)   ## Enhanced data & reporting dashboards Unlock endless possibilities with real-time insights and data driven decision making. [Learn more](https://korterra.com/contact-us?hsLang=en) ![Enhanced data and reporting dashboards](https://korterra.com/hubfs/Korterra_Jan2026/Images/Untitled_2000_x_1800_px_2.png) ## Field-accessible mobile experience View, manage, and complete tickets online and offline - even with spotty or no connection. [View solutions](https://korterra.com/products/productivity-management?hsLang=en) ![Field-accessible mobile experience](https://korterra.com/hubfs/Korterra_Jan2026/Images/PR-083256_KorTerra_Slider3_V1.png) ## 811 ticket management software for locate, risk, and productivity management **KorTerra is cloud-based damage prevention software** that helps utilities, pipeline operators, telecommunications providers, municipalities, and contract locators **manage the 811 ticket lifecycle**. The platform combines ticket workflows, field productivity, risk controls, and reporting to reduce late locates, unnecessary truck rolls, and excavation risk. - Locate Management - Risk Management - Productivity Management ![Locate Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/locate-management-product.jpg) - ![Locate Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Maximize_the_efficiency_of_locate_teams-1.png)Reduce man hours by maximizing field staff efficiency with the KorTerra Field App - ![Locate Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/prioritize_tickets_based_on_their_status-2-1.png)Automate ticket workflows by dispersing and prioritizing tickets based on status, location, time of day, etc. - ![Locate Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Reduce_liability_and_create_documentation_around_work_performed_-3.png)Minimize liability-create documentation for work with use of photo plotting and attachments - ![Locate Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Elevates_the_right_tickets_to_reduce_risk-4_.png)Increase data and workflow insight with advanced and custom reporting [Learn More](https://korterra.com/products/locate-management?hsLang=en) ![Risk Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/risk-management-software.png) - ![Risk Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Proactively_identify_the_highest_risk_tickets-1.svg) Proactively identify and tag high risk tickets to ensure related practices reflect the that risk - ![Risk Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Create_a_repository_of_visual_evidence-2.svg)Create a repository of visual evidence to reduce risk and organizational liability - ![Risk Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Provide_excavators_with_a_positive_response-3.png) Send positive response to excavators and one call centers to ensure timely communication prior to excavation - ![Risk Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Leverage_a_comprehensive_workflow-4-1.png) Leverage a comprehensive workflow to support the tracking and management of all incidents [Learn More](https://korterra.com/products/risk-management?hsLang=en) ![Productivity Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Homepage_-_PM_-_MBR.png) - ![Productivity Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Strengthen_workforce_performance-1_.svg) Effectively mobilize your workforce with the KorTerra Field app—even with spotty connection - ![Productivity Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Reduce_the_large_costs_associated_with_unnecessary_truck_rolls-2.svg) Reduce large costs associated with unnecessary truck rolls by screening tickets that do not need to be located - ![Productivity Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Leverage_GIS_mapping_data-3.svg) Leverage GIS mapping data to ensure locate work is performed efficiently and accurately - ![Productivity Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Rule-Based-Routing.png) Improve efficiency with automatically routed tickets based on location [Learn More](https://korterra.com/products/productivity-management?hsLang=en) [![Metronet](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/3.png?width=317&height=112&name=3.png)](https://www.metronet.com/) [![MCNC](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/5.png?width=317&height=112&name=5.png)](https://www.mcnc.org/) [![King Brook](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/11.png?width=317&height=112&name=11.png)](https://kingbrookruralwater.com/) [![Integrity Locating](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/1.png?width=317&height=112&name=1.png)](https://integritylocating.com/) [![City of Woodstock](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/2.png?width=317&height=112&name=2.png)](https://www.cityofwoodstock.ca/en/index.aspx) [![Minneapolis ](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/13.png?width=317&height=112&name=13.png)](https://www.minneapolismn.gov/) [![A Berkshire Hathway Energy Company](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/8.png?width=317&height=112&name=8.png)](https://www.bhegts.com/home) [![City of Fort Wayne](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/Seal_of_the_City_of_Fort_Wayne_Indiana.jpg?width=90&height=90&name=Seal_of_the_City_of_Fort_Wayne_Indiana.jpg)](https://www.cityoffortwayne.in.gov/) [![Saint Paul](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/9.png?width=317&height=112&name=9.png)](https://www.stpaul.gov/) [![Connexus Energy](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/10.png?width=317&height=112&name=10.png)](https://www.connexusenergy.com/) [![Precision Locating](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/12.png?width=317&height=112&name=12.png)](https://precisionlocatingllc.com/) [![Seal of City](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/5e5aa6ca4428a.jpg?width=90&height=89&name=5e5aa6ca4428a.jpg)](https://www.santafe.org/) [![Website Customer Logos-2](https://korterra.com/hs-fs/hubfs/Website%20Customer%20Logos-2.png?width=2656&height=938&name=Website%20Customer%20Logos-2.png)](https://www.vannguardup.com/) [![Iron Horse](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/4.png?width=317&height=112&name=4.png)](https://www.ironhorsemidstream.com/) ## Client centricity is at our core KorTerra’s Customer Success and Customer Experience Teams are the cornerstone of our commitment to delivering exceptional service. Comprised of dedicated professionals, our team is there to provide expert support, making your journey with KorTerra a true success. [Contact Support](https://support.korterra.com/hc/en-us) ![Support Team](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/korterra-support-team.png?width=642&height=520&name=korterra-support-team.png) The same top notch customer service expectations that we have as a business are mirrored by the KorTerra teams. From the sales process to implementation, it was a fast and painless process. ##### – Jason Poyser, Director of Locating ###### **MetroNet** Calling the help desk has been amazing. The team has a rapid turnaround time, and they have a willingness to figure things out that may not have come up in the past. ##### – Brian Arrington, OSP Locate Supervisor ###### **MCNC** “The implementation of KorTerra has been instrumental in streamlining our ticket management processes, improving our communication and collaboration with external stakeholders, and enhancing our analytics and reporting. It has provided us with a comprehensive and user-friendly platform that has transformed the way we manage and execute our daily tasks.” ##### – Brandon Brashears, Director of EHS and Regulatory ###### **Iron Horse Midstream** This is the only software we use that I would fight tooth and nail not to lose. Thanks to KorTerra, we have complete confidence that all of our tickets are being handled and handled on time. In an industry where you only have 48 hours to respond, you can’t afford any down time. ##### – Kristin Whitwam, Group Leader/Field Operations Support ###### **Connexus Energy** We met with a large public utility organization and they spoke very highly of KorTerra. We had the opportunity to observe the way they utilize KorTerra and a variety of the features offered; it sold itself based on how comprehensive and user friendly it was. ##### – Matt Limpert, WMS Program Manager ###### **City of Fort Wayne** KorTerra has made my job tremendously easier; I can’t imagine being in my line of work without it. I wouldn’t even want to attempt to use anything else! ##### – Bo Womack, Owner ###### **Magnolia Brothers** KorTerra has eliminated unnecessary processes and middlemen by empowering our locators to take care of tickets independently, from start to finish. ##### – Staci Malikowski, Chief Financial Officer ###### **Precision Locating** KorTerra Locate Management has empowered our teams to streamline operations and maximize productivity to ensure we are always operating at peak efficiency. ##### – Graeme Chaple, Damage Prevention Supervisor ###### **City of Saint Paul** Our processes have changed a great deal since implementation; leveraging KorTerra and certain enhancements has resulted in a very impressive YTD team average of 80 tickets screened per hour. ##### – Craig Hilgenberg, Damage Prevention Supervisor ###### **Windstream Communications** ## Reduce risk and increase operational excellence ## ![Utilities](https://korterra.com/hubfs/Korterra_Jan2026/Images/Utilities-1.svg) ### Utilities Assisting utility providers with the management of high-profile locate requests of your organization’s most prominent assets. [Learn More](https://korterra.com/industries/utilities?hsLang=en) ## ![Telecommunications](https://korterra.com/hubfs/Korterra_Jan2026/Images/Telecommunications-1.svg) ### Telecommunications Delivering reliable damage prevention tools to maximize team efficiencies, stability of services, and profitability in an increasingly competitive market. [Learn More](https://korterra.com/industries/telecommunications?hsLang=en) ## ![Municipalities](https://korterra.com/hubfs/Korterra_Jan2026/Images/Municipalities_large.png) ### Municipalities Offering innovative, cost-effective solutions to help safeguard your community’s infrastructure now and in the future. [Learn More](https://korterra.com/industries/municipalities?hsLang=en) ## ![Oil and Gas](https://korterra.com/hubfs/Korterra_Jan2026/Images/oil-and-gas-pipeline-locators.png) ### Oil and Gas Helping you protect North America’s critical infrastructure while leveraging the right tools alongside the best industry practices. [Learn More](https://korterra.com/industries/oil-and-gas?hsLang=en) ## ![Contract Locators](https://korterra.com/hubfs/Korterra_Jan2026/Images/contract-locators-damage-prevention-professionals.png) ### Contract Locators Providing comprehensive, turnkey solutions and billing to maximize field locate activity as well as reduce risk to your customers’ assets.  [Learn More](https://korterra.com/industries/contract-locators?hsLang=en) ### Maximize efficiency and minimize risks with KorTerra. Contact us to start optimizing your operations. [Get Started](https://korterra.com/contact-us?hsLang=en) ### Frequently Asked Questions - #### Who uses KorTerra? Utilities, pipeline operators, telecommunications providers, municipalities, and contract locators use KorTerra to manage the 811 ticket lifecycle. Teams use the platform to screen, route, document, and respond to locate tickets. - #### What is ticket management software? 811 ticket management software helps facility owners and locators receive, screen, assign, complete, and document the locate requests they get from One Call Centers. Instead of tracking tickets through email, spreadsheets, or paper, teams manage every ticket in one system, from intake through routing and completion. - #### Can KorTerra receive tickets from multiple One Call Centers or states? Yes, KorTerra is a centralized, cloud-based system that receives tickets from One Call Centers across North America and adapts to each center's ticket formats and transmission protocols. Your team works every ticket in one place, no matter which state or province it came from. - #### How does 811 ticket management software reduce underground damages? 811 ticket management software helps teams catch risk before excavation starts and keeps locators focused on the tickets that matter most. With every ticket in one system, teams can separate routine requests from high-risk ones, respond on time, and confirm locate status with excavators before digging begins. Each completed locate is documented, which makes it easier to spot gaps in the process and correct them before they lead to damages. ## Resources ##### [Common Ground Alliance Conference & Expo 2027](https://korterra.com/blog/common-ground-alliance-conference-expo?hsLang=en) ##### [More Tickets, Same Team: How Woodstock, Ontario Doubled Its Daily Locate Output](https://korterra.com/blog/korterra-blog-more-tickets-same-team-how-woodstock-ontario-doubled-its-daily-locate-output-korterra-blog?hsLang=en) ##### [Missouri Common Ground Alliance Damage Prevention & Excavation Safety Summit](https://korterra.com/blog/missouri-common-ground-alliance-damage-prevention-excavation-safety-summit?hsLang=en) [![Korterra](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/korterra-footer-logo.png?width=217&height=48&name=korterra-footer-logo.png "Korterra")](https://korterra.com) | [952.368.1911](tel:9523681911) [Email](mailto:info@korterra.com) | | --- | | 1851 Lake Drive West Chanhassen, MN 55317 | Protecting communities and critical infrastructure with innovative solutions that ensure safe excavation and asset preservation. Connect with KorTerra: Connect with KorTerra: - [Products](https://korterra.com/products) - [Locate Management](https://korterra.com/products/locate-management) - [Risk Management](https://korterra.com/products/risk-management) - [Productivity Management](https://korterra.com/products/productivity-management) [Facebook](https://www.facebook.com/KorTerraInc)[X](https://twitter.com/korterra_inc)[Linkedin](https://www.linkedin.com/company/korterra-inc)[YouTube](https://www.youtube.com/user/KorTerraInc) - [About](https://korterra.com/about) - [Careers](https://korterra.com/about/careers) - [Industries](https://korterra.com/industries) - [Oil and Gas](https://korterra.com/industries/oil-and-gas) - [Contract Locators](https://korterra.com/industries/contract-locators) - [Utilities](https://korterra.com/industries/utilities) - [Telecommunications](https://korterra.com/industries/telecommunications) - [Municipalities](https://korterra.com/industries/municipalities) [Contact Sales](https://korterra.com/contact-us?hsLang=en) [Contact Support](https://support.korterra.com/hc/en-us) © Copyright 2026 KorTerra, Inc. All rights reserved [Privacy Policy](https://korterra.com/privacy-policy?hsLang=en) | [Security Trust Center](https://app.vanta.com/korterra/trust/xpxqbyc9s2uygurj6lj1mc) | [Website Credits](https://korterra.com/website-credits?hsLang=en) | [Sitemap](https://korterra.com/sitemap?hsLang=en)   © 2026 KorTerra, Inc. All rights reserved [Facebook](https://www.facebook.com/KorTerraInc)[X](https://twitter.com/korterra_inc)[Linkedin](https://www.linkedin.com/company/korterra-inc)[YouTube](https://www.youtube.com/user/KorTerraInc)