Chart your career path in a modern, hybrid, growing organization.

We are seeking a passionate and experienced Senior Full Stack Software Engineer to join our Development team. In this role, you will play a pivotal role in designing, developing, and maintaining our cloud-first, multi-tenant SaaS platform. You will work on both front-end and back-end development, contributing to the architecture, integration, and overall innovation of our scalable software solutions.

What You’ll Get to Do:

• Design, develop, and maintain high-quality, secure, and scalable full-stack applications using C#, jQuery, and Bootstrap.
• Implement and maintain RESTful APIs and microservices architectures optimized for performance and scalability.
• Lead the use of Infrastructure as Code (IaC) with Terraform to manage and automate infrastructure provisioning.
• Architect and support cloud-native deployments using Kubernetes and Azure services.
• Build and optimize data persistence layers using PostgreSQL, Cosmos DB, and integrate with Redis and ElasticSearch for caching and search.
• Architect, optimize, and manage SQL and NoSQL databases.
• Implement messaging and event-driven architecture using Azure Service Bus.
• Develop real-time client-server communication using SignalR and integrate storage solutions with Azure Blob Storage.
• Lead technical decisions, participate in architectural discussions, and drive engineering best practices across the team.
• Provide mentorship and technical guidance to junior and mid-level engineers.
• Conduct code reviews, enforce clean architecture, and promote secure and efficient coding practices.
• Work closely with Product Owners, UX/UI Designers, QA, and DevOps teams to deliver high-quality features.
• Utilize Bitbucket and Azure DevOps to manage CI/CD pipelines, release automation, and infrastructure deployments.
• Troubleshoot and resolve complex production issues and participate in on-call rotations as needed.

What You Bring:

• 5+ years of experience in full-stack development.
• Strong back-end development skills in .NET (C#).
• Experience with Azure, AWS, or GCP cloud services.
• Knowledge of containerization (Docker, Kubernetes) and CI/CD pipelines.
• Experience with source control tools (Git, Bitbucket).
• Understanding of Domain-Driven Design (DDD) and SOLID principles.
• Knowledge of Behavior Driven Development (BDD) and unit testing frameworks.
• Strong problem-solving skills, analytical mindset, and collaboration skills.
• Experience working in a Scrum/Agile environment.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field (preferred).

Benefits:

• Medical, Dental and Vision
• Flexible PTO Program
• Paid Sick and Safe Leave
• 401k with company match
• Life Insurance, LTD, and AD&D Insurance
• Flexible Spending Accounts
• Monthly company events
• Hybrid and flexible work schedule
• Professional development stipend
• and much more!

Pay: $115,000.00-$120,000.00 per year

KorTerra is proud to be an equal opportunity employer of all qualified individuals and prohibits discrimination and harassment of any kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We encourage all qualified individuals to apply.

KorTerra is seeking a dynamic and experienced Customer Support Manager to join our growing team. As the Customer Support Manager, your team will serve as the primary point of contact for our customers post-implementation, managing their experience with KorTerra. You will lead and develop a team of support analysts, fostering their growth and ensuring they deliver exceptional service to our customers.

Key Responsibilities:

• Provide leadership, direction, and coaching to the Customer Support team.
• Manage Level 1, 2, and 3 Support Analysts; conducting 1:1 meetings, creating training plans, and providing ongoing feedback and support to enhance their skills and performance.
• Identify and develop process improvements and support objectives to increase efficiency and productivity within the support team.
• Drive initiatives to enhance customer support by managing KorTerra's product knowledge base, refining approaches to customer service mechanisms, and exploring and adopting new technologies to optimize service delivery.
• Monitor and present weekly reporting on department KPIs.
• Utilize existing ticket tracking and phone system software to analyze reports and identify areas of improvement.
• Develop data driven strategies to enhance customer service quality and satisfaction.
• Coordinate with internal teams and resources to troubleshoot issues and remove obstacles, enhancing the overall customer experience.
• Participate in weekly leadership meetings and monthly department review meetings.
• Actively contribute insights and updates on team performance and customer satisfaction.
• Other duties as assigned.

Qualifications

• 4+ years of customer service or account management experience within a SaaS environment.
• 2+ years of management experience, particularly in leading a call center or support center team.
• Exceptional communication skills, both verbal and written, with the ability to engage effectively with executive-level leadership, customers, and team members.
• Strong organizational skills and attention to detail to effectively manage multiple tasks and priorities.
• Advanced time management skills, with the ability to prioritize effectively in a fast-paced environment.
• Self-motivated with a strong desire to succeed and drive positive outcomes in a dynamic setting.
• Demonstrated commitment to customer satisfaction, including a deep understanding and appreciation for the customer experience.
• Demonstrated ability to manage, grow, and cultivate teams under your direction.
• Analytical, organizational, decision-making, problem-solving, and written and verbal communication skills required.
• Bachelor's Degree in a relevant field.
• Experience utilizing reporting software for developing KPIs through metrics and analytics.
• Familiarity with Zendesk and SQL.

What We Offer

• Medical, Dental and Vision Insurance
• Flexible PTO Program
• Paid Sick and Safe Time
• Flexible Spending Accounts
• 401k with company match
• Life Insurance, LTD, and AD&D Insurance
• Monthly company events
• Hybrid and flexible work schedule
• Professional development stipend
• and much more!

Pay: $90,000-$100,000 per year

KorTerra is proud to be an equal opportunity employer of all qualified individuals and prohibits discrimination and harassment of any kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We encourage all qualified individuals to apply.