--- title: 811 Ticket Management for Contract Locators | KorTerra description: Manage high ticket volumes, route field work, track productivity, support billing, reduce late locates, and protect customer assets with KorTerra. --- [![Korterra](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/korterra-logo.png?width=236&height=52&name=korterra-logo.png "Korterra")](https://korterra.com?hsLang=en) [![Korterra](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/korterra-logo.png?width=236&height=52&name=korterra-logo.png "Korterra")](https://korterra.com?hsLang=en) - [Products](https://korterra.com/products) - [Locate Management](https://korterra.com/products/locate-management) - [Risk Management](https://korterra.com/products/risk-management) - [Productivity Management](https://korterra.com/products/productivity-management) - [Industries](https://korterra.com/industries) - [Oil and Gas](https://korterra.com/industries/oil-and-gas) - [Contract Locators](https://korterra.com/industries/contract-locators) - 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[Productivity Management](https://korterra.com/products/productivity-management) - [Industries](https://korterra.com/industries) - [Oil and Gas](https://korterra.com/industries/oil-and-gas) - [Contract Locators](https://korterra.com/industries/contract-locators) - [Contract Locators](https://korterra.com/industries/utilities) - [Telecommunications](https://korterra.com/industries/telecommunications) - [Municipalities](https://korterra.com/industries/municipalities) - [Resources](https://korterra.com/blog) - [News](https://korterra.com/blog/tag/news) - [Events](https://korterra.com/blog/tag/events) - [Blog](https://korterra.com/blog/tag/blog) - [Downloadable Resources](https://korterra.com/blog/tag/downloadable-resources) - [About](https://korterra.com/about) - [Careers](https://korterra.com/about/careers) - [Products](https://korterra.com/products) - [Locate Management*Empower your organization to efficiently perform locate requests.*](https://korterra.com/products/locate-management) - [Risk Management*Get the right tools to protect your assets.*](https://korterra.com/products/risk-management) - [Productivity Management*Position your organization to maximize overall productivity.*](https://korterra.com/products/productivity-management) - [Industries](https://korterra.com/industries) - [Oil and Gas*Minimize risk and maximize protection of assets.*](https://korterra.com/industries/oil-and-gas) - [Contract Locators*Meet customer demand as efficiently and cost effectively as possible.*](https://korterra.com/industries/contract-locators) - [Utilities*Reduce risk and operational costs and maximize productivity.*](https://korterra.com/industries/utilities) - [Telecommunications*Boost productivity while safeguarding high-value assets.*](https://korterra.com/industries/telecommunications) - [Municipalities*Maximize your organizational efficiency and maintain your budget.*](https://korterra.com/industries/municipalities) - [About](https://korterra.com/about) - [Careers](https://korterra.com/about/careers) - [Resources](https://korterra.com/blog) - [News](https://korterra.com/blog/tag/news) - [Events](https://korterra.com/blog/tag/events) - [Blog](https://korterra.com/blog) - [Downloadable Resources](https://korterra.com/blog/tag/downloadable-resources) [![Locate management](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/locate-management-icon.png?width=25&height=25&name=locate-management-icon.png) Locate Management Manage the full locate ticket lifecycle from ticket intake through field completion and documentation.](https://korterra.com/products/locate-management?hsLang=en) [![Risk management](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/risk-management-icon.png?width=22&height=22&name=risk-management-icon.png) Risk Management Track high-risk tickets and asset proximity to reduce liability and compliance exposure.](https://korterra.com/products/risk-management?hsLang=en) [![Productivity management](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/productivity-management-icon.png?width=25&height=28&name=productivity-management-icon.png) Productivity Management Identify bottlenecks by measuring locator workload, ticket volume, and crew output.](https://korterra.com/products/productivity-management?hsLang=en) [![Oil gas](https://korterra.com/hubfs/oil-gas.svg) Oil and Gas Minimize dig-in risk and protect pipeline assets.](https://korterra.com/industries/oil-and-gas?hsLang=en) [![Contract locators](https://korterra.com/hubfs/contract-locators.svg) Contract Locators Meet customer demand as efficiently and cost effectively as possible.](https://korterra.com/industries/contract-locators) [![Utilities](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/Utilities-icon.png?width=19&height=27&name=Utilities-icon.png) Utilities Reduce locate risk and ticket backlog while boosting crew productivity.](https://korterra.com/industries/utilities?hsLang=en) [![Telecommunications](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/Telecommunications-icon.png?width=23&height=23&name=Telecommunications-icon.png) Telecommunications Boost crew productivity while safeguarding network infrastructure.](https://korterra.com/industries/telecommunications?hsLang=en) [![municipalities](https://korterra.com/hubfs/municipalities.svg) Municipalities Maximize your organizational efficiency and maintain your budget.](https://korterra.com/industries/municipalities?hsLang=en) [Let's get started](https://korterra.com/contact-us?hsLang=en) [![News](https://korterra.com/hubfs/Korterra_Jan2026/Images/news-icon.svg) News](https://korterra.com/blog/tag/news?hsLang=en) [![event](https://korterra.com/hubfs/Korterra_Jan2026/Images/event-icon.svg) Events](https://korterra.com/blog/tag/events?hsLang=en) [![blog](https://korterra.com/hubfs/Korterra_Jan2026/Images/blog-icon.svg) Blog](https://korterra.com/blog/tag/blog?hsLang=en) [![Document](https://korterra.com/hubfs/Korterra_Jan2026/Images/document-download-icon.svg) Downloadable Resources](https://korterra.com/blog/tag/downloadable-resources?hsLang=en) [![careers](https://korterra.com/hubfs/Korterra_Jan2026/Images/careers.svg) Careers Seeking self-motivated individuals who are interested in opportunities](https://korterra.com/about/careers?hsLang=en) ### Contract Locators - [Home](https://korterra.com?hsLang=en) - [Industries](https://korterra.com/industries?hsLang=en) - Contract Locators # Meet customer demand while you grow your business [get started](https://korterra.com/contact-us?hsLang=en) ![Contract Locators](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/Contract_Locators_Banner.png?width=849&height=507&name=Contract_Locators_Banner.png) ## Contract Locators Locators need to perform work efficiently and accurately while you expand your footprint. With growing demand in the fast-paced, competitive contract locating industry, having the right technologies to manage your high volume, tight turnaround time work is critical. KorTerra provides the tools contract locators need to maximize field locate activity and reduce risk to your customer’s assets. - ![Measure and manage productivity of your teams](https://korterra.com/hubfs/Korterra_Jan2026/Images/measure-and-manage-productivity-of-your-teams.svg) Visibility - ![Collect temporary information](https://korterra.com/hubfs/Korterra_Jan2026/Images/collect-temporary-information-in-a-quick-and-efficient-manner.svg) Efficiency - ![Efficiently route and mobilize your field locators](https://korterra.com/hubfs/Korterra_Jan2026/Images/efficiently-route-and-mobilize-your-field-locators.svg) Mobile Field Enablement ![Contract Locators Visibility](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/Contract_Locators_-_Visibility__1-min.jpg?width=563&height=345&name=Contract_Locators_-_Visibility__1-min.jpg) ### Visibility - Manage and monitor staff performance from a centralized dashboard - Keep your customers up to speed with time tracking, billing, and invoicing - Provide extra attention to tagged high consequence locates or risky excavators - Identify opportunities for process improvements that maximize operational efficiency with reporting and analytics [Learn More](https://korterra.com/contact-us?hsLang=en) ![Reduce damages and risks](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/reduce-damages-and-risks-to-underground-facilities.jpg?width=300&height=184&name=reduce-damages-and-risks-to-underground-facilities.jpg) ### Efficiency - Increase your field locate activity by 20+ percent - Avoid late locates and associated fines with alerts that help keep your staff on schedule - Reduce damages and risk to underground facilities - Save time and money by identifying and clearing tickets where there is no conflict between the excavation area and customer facilities [Get Started](https://korterra.com/contact-us?hsLang=en) ![Efficiently route and mobilize your field locators](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/efficiently-route-and-mobilize-your-field-locators-with-technology-that-connects-you-anywhere-anytime.jpg?width=300&height=184&name=efficiently-route-and-mobilize-your-field-locators-with-technology-that-connects-you-anywhere-anytime.jpg) ### Mobile Field Enablement - Efficiently route and mobilize your field locators with technology that connects you anywhere, anytime - Keep up with your high-volume workload while maintaining ticket integrity [Let's Talk](https://korterra.com/contact-us?hsLang=en) ## How are leading contract locators in the damage prevention industry utilizing KorTerra? - #### ![Locate Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Leverage_a_comprehensive_workflow-4.png) Locate Management ![Contract Locators Locate\_Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Contract_Locators_-_Locate_Management.png) By integrating Locate Management into your operations, you gain insights into the status and progress of your locates, enabling you to make informed decisions and allocate resources with precision. The KorTerra Field app provides your field workers with a user-friendly platform to access ticket details, submit completions, and plan their routes. Locate Management can revolutionize how you manage your locate tickets, optimizing productivity and ultimately driving success for your operations. [Learn More \>](https://korterra.com/products/locate-management?hsLang=en) - #### ![Productivity Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Strengthen_workforce_performance-1_.svg) Productivity Management ![Contract Locator locate Management accordian](https://korterra.com/hubfs/Korterra_Jan2026/Images/Contract-Locator_locate-Management-accordian.jpg) Productivity Management offers a suite of cutting-edge tools and solutions designed to empower organizations to achieve peak efficiency and precision in their operations. By harnessing the power of these tools, businesses can streamline their workflows, eliminate bottlenecks, and optimize resource allocation to meet and exceed their needs. Whether it's automating repetitive tasks, implementing data-driven decision-making processes, or leveraging KorTerra Field, Productivity Management enables businesses to stay agile and responsive in today's dynamic marketplace. [Learn More \>](https://korterra.com/products/productivity-management?hsLang=en) ### Complete locates with speed and accuracy. [Get Started](https://korterra.com/contact-us?hsLang=en) ## Case Studies - #### ![Contract Locator](https://korterra.com/hubfs/Korterra_Jan2026/Images/Contract_Locator.svg) Integrity Locating Services LLC ##### KorTerra Advantage: Locate Management, Risk Management, and Productivity Management Integrity Locating, a contract locator operating out of Lenexa, Kansas, provides comprehensive locating services with a focus on quality and on-time performance. They currently employ over 120 active locators and complete approximately one million tickets annually. **Challenge** Before partnering with KorTerra, Integrity Locating Services (ILS) relied on an in-house proprietary system. While effective for a time, this system became increasingly unreliable, with frequent connectivity issues that disrupted field operations and resulted in significant downtime and inefficiencies. Every time locators lost connection, they were forced to log out and back in, wasting valuable time. These connectivity failures led to approximately 60,000 hours of lost productivity per year. As the company grew, the internal development and maintenance of their system was no longer able to keep up with the growing business needs, creating an urgent need for a more efficient and reliable solution. **Solution** - Visual Evidence allows field teams and supervisors to track and ensure the accuracy of photos, improving accountability by utilizing Photo Location, and protecting the company from liability. - Customizable dashboards provide real time insights into ticket management, enabling supervisors to monitor key metrics and reduce past-due tickets. - GIS integration gives locators instant access to accurate mapping information, reducing the risk of errors and improving overall efficiency in the field. **Win #1** Reduced payroll costs by $1.9 million per year while simultaneously increasing productivity by 300 tickets/week. **Win #2** Damage ratio improved from .13 to .08/1,000 (saving appx. $1,000,000 in paid out damages annually). **Win #3** Transitioned from a non-growth phase to onboarding multiple new clients due to productivity enhancements which increased confidence in their ability to scale profitably. **Results** KorTerra provided ILS with a robust ticket management solution tailored to their needs. Key features included photo location, attachment sync status, and GIS integration, which allowed for more precise and efficient field operations. KorTerra’s dashboard widgets enabled supervisors to track real-time information, reducing ticket completion times and improving accountability. By eliminating connectivity issues, productivity has significantly increased. Additionally, the GIS integration  eliminated the need for locators to toggle between maps and ticket information, minimizing the chance of errors and saving time. ##### *“Before KorTerra, we were in a no-growth mode, lacking the confidence to take on new clients. Since implementing the platform, we’ve already onboarded multiple new clients, with more in the pipeline. The stability KorTerra has provided allows us to confidently evaluate and accept new business opportunities that we couldn’t have considered before.”* \- Gary Ricks, Operations Director, Integrity Locating Services LLC - #### ![Contract Locator](https://korterra.com/hubfs/Korterra_Jan2026/Images/Contract_Locator.svg) Magnolia Brothers Utility Consultants ##### KorTerra Advantage: Locate Management and Productivity Management Magnolia Brothers offers utility consulting services and is the exclusive provider of utility locates for one of the largest privately held wireless carriers in the United States. Employing a team of 19 locators, Magnolia Brothers processes upwards of 136,000 tickets annually.  **Challenge** Having a considerable amount of experience with damage prevention and locate ticket management systems in the utility industry, the owner of Magnolia Brothers knew exactly what he was looking for in a ticket management solution. Magnolia Brothers utilized KorTerra since its inception to ensure thorough documentation of work throughout a far-reaching territory, extensive audit capabilities and archived data to establish one source of truth, tools to increase locators’ ability to operate as a team, and 24/7 visibility for team members and stakeholders.     **Solution** - Locators provided complete documentation of work augmented by attachments that tell the whole story, without having to worry about distribution or storage of attachments. - Audit capabilities and archived records ensured the protection of all stakeholders in the event of a damage. - Defined areas of responsibility throughout a vast territory and real time access to integrated maps while in the field allowed locators to work more effectively. - Emergency notifications assured the right personnel were alerted immediately and able to respond promptly. **Win #1** At-fault damages reduced by over 50% through enhanced reporting and records of assets  **Win #2** Implemented a single software solution to coordinate entire operation  **Win #3** Detailed reporting metrics and invoices effortlessly provided to utility clients for account management **Results** As a result of using KorTerra for ticket management, Magnolia Brothers experienced full visibility throughout the organization. Magnolia Brothers is also able to provide end clients with increased transparency and detailed insight into field operations. KorTerra’s reporting capabilities allowed for billing of several types of completed locates (routine, maintenance, emergency) in addition to engineering tasks. Implementation of KorTerra resulted in time and cost savings for Magnolia Brothers, as well as an increased ability for locators to work efficiently. ##### *“KorTerra has made my job tremendously easier; I can’t imagine being in my line of work without it. I wouldn’t even want to attempt to use anything else!”* \- Bo Womack, Owner, Magnolia Brothers Utility Consultants - #### ![Contract Locator](https://korterra.com/hubfs/Korterra_Jan2026/Images/Contract_Locator.svg) Precision Locating ##### KorTerra Advantage: Locate Management, Risk Management, and Productivity Management Precision Locating, a subsidiary of Arvig based in Perham, Minnesota, performs all locates for Arvig in addition to other clients. Arvig was established in 1950 and is now one of the largest independent telecommunications and broadband providers in the nation offering internet, phone, and security services. **Challenge** Precision Locating has expanded from initially performing 30,000 locates per year to greater than 175,000 tickets per year. This substantial growth led to an increased need for heightened efficiency, visibility, and overall productivity. Precision Locating sought a damage prevention solution that would not only increase protection of assets but streamline operations throughout the organization.  **Solution** - Increased visibility into productivity by employee, client, and ticket type - Identification of time and cost savings opportunities organization-wide - Significant increase in billing and reporting accuracy - Elimination of ambiguity surrounding fiber facilities **Win #1** 20-24% year over year cost savings  **Win #2** Greater control of asset protection  **Win #3** 100% increase in revenue assurance  **Results** Leveraging KorTerra technology has allowed Precision Locating to identify and eliminate unnecessary steps in processes, effectively streamlining operations company-wide. In addition to generating time and cost savings, asset protection and revenue assurance have increased significantly. Managers, technicians, and office personnel have true insight into where tickets stand in the process at any given moment. Visibility is maximized and as a result, so are protection and productivity. ##### *"KorTerra has eliminated unnecessary processes and middlemen by empowering our locators to take care of tickets independently, from start to finish."* \- Staci Malikowski, Chief Financial Officer, Precision Locating [![Korterra](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/korterra-footer-logo.png?width=217&height=48&name=korterra-footer-logo.png "Korterra")](https://korterra.com?hsLang=en) | [952.368.1911](tel:9523681911) [Email](mailto:info@korterra.com) | | --- | | 1851 Lake Drive West Chanhassen, MN 55317 | Protecting communities and critical infrastructure with innovative solutions that ensure safe excavation and asset preservation. 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