Privacy Policy

Reliable and powerful technology platforms for the energy and utilities industries.

get started
Reliable and powerful technology platforms

KorTerra Privacy Policy

At KorTerra, we are committed to protecting your privacy. This Privacy Policy explains how KorTerra Inc., including its subsidiaries and affiliates ("KorTerra," "we," "our," or "us"), collects, uses, and shares your personal information in the course of our business.

1. Scope of This Policy

This Privacy Policy applies to:

  • Your visit to our website at www.korterra.com

  • Your use of our services and associated software platforms, including mobile and web-based applications

  • Your interactions with our teams via phone, email, or support portals

  • Your provision of billing or registration details

This Privacy Policy applies to you regardless of your geographic location during your interactions with us. We conduct our privacy practices according to this Privacy Policy and the relevant laws of the United States, as well as those in different countries or regions globally, as applicable.

2. Information We Collect

2.1 Website Usage

When you visit our website, we may collect:

  • IP address, browser type/version, and time of access - Used to ensure website compatibility, monitor performance, and improve site functionality.

  • Website usage metrics (e.g., pages viewed, time on site, referring URLs) - Used for analytics to understand how visitors interact with our site.

  • Cookie and device identifiers - Used to personalize your experience and remember preferences.

  • Voluntarily submitted information (e.g., email addresses via forms) - Used to respond to inquiries and provide requested information.

We use cookies and similar tracking technologies to enhance your user experience. You can adjust your browser settings to refuse cookies, but certain site features may not function properly.

2.2 Service Use

When you use our services, we collect:

  • Contact and account information (e.g., name, email, organization, username) - Used to create and manage your user account, authenticate access, and communicate with you about service updates.

  • Device and usage data (e.g., browser, operating system, feature usage, crash logs) - Used to diagnose issues, improve performance, and understand service usage trends.

  • Authentication credentials for login and access - Used to verify identity and protect access to our services.

2.3 Mobile Applications (KorTerra Field and others)

If you use our mobile applications, we may collect:

  • Device identifiers and model information - Used to ensure compatibility and performance across different devices.

  • Operating system version and mobile network information - Used to optimize connectivity and functionality.

  • Email address and login credentials - Used for account authentication and access.

  • Crash logs and usage diagnostics - Used to improve stability and app experience.

  • Location data - As described below

Use of Location Data: We collect and process precise location data, which may include time-stamped location trails, during active use or in the background (depending on device settings). This data supports key functionality such as providing operational visibility, workforce coordination, and ensuring data integrity for activity verification. Prior to location data being captured, users are prompted to provide permission. Users can manage location permissions through their device settings at any time.

3. How We Use Your Information

We use the information we collect to deliver, maintain, and improve our services and to ensure secure, efficient interactions between you and us. This includes, but is not limited to, the following purposes:

  • To register, manage, and support user accounts

  • To provide technical and customer support

  • To operate and improve our services and features

  • To conduct analytics, benchmarking, or research (aggregated/de-identified data only)

  • To comply with legal obligations or enforce our rights

  • To communicate with you about updates, services, and support

4. Sharing of Information

We do not sell or rent your personal information. We may share your information:

  • With third-party service providers under contract (e.g., payment processors, hosting providers) as necessary to provide our services to you. All such third parties are required to implement appropriate safeguards to protect your information.

  • With your consent or authorization.

  • To comply with lawful requests (e.g., subpoenas, court orders).

  • To protect the security or integrity of our services.

5. Information Security

We use industry-standard safeguards, including technical, administrative, and physical measures, to protect your personal information.

  • Access to personal information is restricted to authorized personnel.

  • Online transactions are protected by secure protocols.

  • We are SOC 2 compliant, reflecting our commitment to data security and best practices.

Despite these efforts, no information system can be completely secure. Please notify us of any suspected unauthorized access or misuse.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

7. International Transfers & Data Residency

If you are located outside the United States (including in Canada), your information may be transferred to and stored in the United States or other countries where we operate. These jurisdictions may have different information protection laws than your own.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal information

  • Withdraw consent, restrict, or object to processing

  • Lodge complaints with a data protection authority

To exercise any of these rights, contact us using the details below.

9. Third-Party Links

Our services may contain links to other websites or services. We are not responsible for their privacy practices or content. Please review their policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, and we encourage you to review it periodically. Changes will be posted on our website with an updated effective date and, if the changes are material, we may notify you directly through the services or via email.

11. Contact Us

If you have any questions about this Privacy Policy or the collection, use or sharing of your personal information, please contact us:

Email: info@korterra.com
Mailing Address: 1851 Lake Drive West, Chanhassen, MN 55317

 

Effective Date of Policy

This policy was revised on 07/14/2025