KorTerra Advantage: Locate Management and Productivity Management
Headquartered in Evansville, Indiana, MetroNet provides fiber optic telecommunication services including high-speed fiber internet and fiber phone to both business and residential customers. MetroNet has a footprint in over 100 communities throughout Indiana, Florida, Illinois, Iowa, Kentucky, North Carolina, Michigan, Minnesota, Missouri, Ohio, Texas, Virginia, and Wisconsin.
Challenge
Prior to implementation of KorTerra, the MetroNet team lacked a thorough understanding of the costs associated with damage prevention and locate management. Damage prevention was an expensive but necessary black hole of unknown quantities. The need for increased insights into claims and locate tracking, as well as increased visibility into third party work, was imperative. MetroNet sought a solution that would empower their team with actionable data that ensured they were operating both efficiently and cost effectively.
Solution
- Quantifiable data allows MetroNet to easily provide documentation necessary to demonstrate tax credit and deduction eligibility, resulting in the ability to reinvest heavily into their business
- Increased insights into ticket volume influxes, damage prevention cost structure, and workflows
- Heightened understanding of third-party locator and excavator activities and track records
- Scorecards used to grade internal teams vs. third parties objectively, no longer reliant upon data from outside sources
Win #1
14% increase in eligible tax deductions over 10 months through improved documentation
Win #2
3x increase of fiber installation vs. previous year
Win #3
10-20% reduction in costs from internal ticket screening
Results
MetroNet’s significant increase in tax deductions and tax credit eligibility is a powerful result of implementing KorTerra Locate and Productivity Management. Leveraging KorTerra data to its full potential has allowed MetroNet to provide necessary proof points that demonstrate eligibility for credits and deductions. This has resulted in substantially greater reinvestment into the businesses and communities MetroNet serves. MetroNet has gained a deep understanding of data that empowers strategic business decisions to positively impact the bottom line.
“The same top notch customer service expectations that we have as a business are mirrored by the KorTerra teams. From the sales process to implementation, it was a fast and painless process.”
- Jason Poyser, Director of Locating, MetroNet
