--- title: 811 Ticket Management for Oil & Gas Companies | KorTerra description: Protect pipelines, prioritize high-risk locates, strengthen audit trails, support compliance, and improve field efficiency with KorTerra 811 ticket software. --- [![Korterra](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/korterra-logo.png?width=236&height=52&name=korterra-logo.png "Korterra")](https://korterra.com?hsLang=en) [![Korterra](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/korterra-logo.png?width=236&height=52&name=korterra-logo.png "Korterra")](https://korterra.com?hsLang=en) - [Products](https://korterra.com/products) - [Locate Management](https://korterra.com/products/locate-management) - [Risk Management](https://korterra.com/products/risk-management) - [Productivity Management](https://korterra.com/products/productivity-management) - [Industries](https://korterra.com/industries) - [Oil and Gas](https://korterra.com/industries/oil-and-gas) - [Contract Locators](https://korterra.com/industries/contract-locators) - 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[Risk Management*Get the right tools to protect your assets.*](https://korterra.com/products/risk-management) - [Productivity Management*Position your organization to maximize overall productivity.*](https://korterra.com/products/productivity-management) - [Industries](https://korterra.com/industries) - [Oil and Gas*Minimize risk and maximize protection of assets.*](https://korterra.com/industries/oil-and-gas) - [Contract Locators*Meet customer demand as efficiently and cost effectively as possible.*](https://korterra.com/industries/contract-locators) - [Utilities*Reduce risk and operational costs and maximize productivity.*](https://korterra.com/industries/utilities) - [Telecommunications*Boost productivity while safeguarding high-value assets.*](https://korterra.com/industries/telecommunications) - [Municipalities*Maximize your organizational efficiency and maintain your budget.*](https://korterra.com/industries/municipalities) - [About](https://korterra.com/about) - [Careers](https://korterra.com/about/careers) - [Resources](https://korterra.com/blog) - [News](https://korterra.com/blog/tag/news) - [Events](https://korterra.com/blog/tag/events) - [Blog](https://korterra.com/blog) - [Downloadable Resources](https://korterra.com/blog/tag/downloadable-resources) [![Locate management](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/locate-management-icon.png?width=25&height=25&name=locate-management-icon.png) Locate Management Manage the full locate ticket lifecycle from ticket intake through field completion and documentation.](https://korterra.com/products/locate-management?hsLang=en) [![Risk management](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/risk-management-icon.png?width=22&height=22&name=risk-management-icon.png) Risk Management Track high-risk tickets and asset proximity to reduce liability and compliance exposure.](https://korterra.com/products/risk-management?hsLang=en) [![Productivity management](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/productivity-management-icon.png?width=25&height=28&name=productivity-management-icon.png) Productivity Management Identify bottlenecks by measuring locator workload, ticket volume, and crew output.](https://korterra.com/products/productivity-management?hsLang=en) [![Oil gas](https://korterra.com/hubfs/oil-gas.svg) Oil and Gas Minimize dig-in risk and protect pipeline assets.](https://korterra.com/industries/oil-and-gas) [![Contract locators](https://korterra.com/hubfs/contract-locators.svg) Contract Locators Meet customer demand as efficiently and cost effectively as possible.](https://korterra.com/industries/contract-locators?hsLang=en) [![Utilities](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/Utilities-icon.png?width=19&height=27&name=Utilities-icon.png) Utilities Reduce locate risk and ticket backlog while boosting crew productivity.](https://korterra.com/industries/utilities?hsLang=en) [![Telecommunications](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/Telecommunications-icon.png?width=23&height=23&name=Telecommunications-icon.png) Telecommunications Boost crew productivity while safeguarding network infrastructure.](https://korterra.com/industries/telecommunications?hsLang=en) [![municipalities](https://korterra.com/hubfs/municipalities.svg) Municipalities Maximize your organizational efficiency and maintain your budget.](https://korterra.com/industries/municipalities?hsLang=en) [Let's get started](https://korterra.com/contact-us?hsLang=en) [![News](https://korterra.com/hubfs/Korterra_Jan2026/Images/news-icon.svg) News](https://korterra.com/blog/tag/news?hsLang=en) [![event](https://korterra.com/hubfs/Korterra_Jan2026/Images/event-icon.svg) Events](https://korterra.com/blog/tag/events?hsLang=en) [![blog](https://korterra.com/hubfs/Korterra_Jan2026/Images/blog-icon.svg) Blog](https://korterra.com/blog/tag/blog?hsLang=en) [![Document](https://korterra.com/hubfs/Korterra_Jan2026/Images/document-download-icon.svg) Downloadable Resources](https://korterra.com/blog/tag/downloadable-resources?hsLang=en) [![careers](https://korterra.com/hubfs/Korterra_Jan2026/Images/careers.svg) Careers Seeking self-motivated individuals who are interested in opportunities](https://korterra.com/about/careers?hsLang=en) ### Oil and Gas - [Home](https://korterra.com?hsLang=en) - [Industries](https://korterra.com/industries?hsLang=en) - Oil and Gas # Minimize risk and maximize protection of your teams, assets, and communities [get started](https://korterra.com/contact-us?hsLang=en) ![damage prevention for oil and gas organizations](https://korterra.com/hubfs/Korterra_Jan2026/Images/damage-prevention-for-oil-and-gas-organizations.svg) ## Oil and Gas KorTerra helps oil and gas organizations manage 811 tickets and field activity around high-consequence infrastructure. Teams can prioritize risk, coordinate with excavators, document locate evidence, support compliance, and standardize damage prevention workflows across operating regions. - ![Meet regulatory requirements](https://korterra.com/hubfs/Korterra_Jan2026/Images/meet-regulatory-requirements.svg) Safety - ![Measure and manage productivity of your team](https://korterra.com/hubfs/Korterra_Jan2026/Images/measure-and-manage-productivity-of-your-teams.svg) Visibility - ![Collect temporary information](https://korterra.com/hubfs/Korterra_Jan2026/Images/collect-temporary-information-in-a-quick-and-efficient-manner.svg) Efficiency ![Reduce risk and organizational costs associated](https://korterra.com/hubfs/Korterra_Jan2026/Images/reduce-risk-and-organizational-costs-associated-with-damages-to-underground-facilities.jpg) ### Safety - Reduce risk and organizational costs associated with damages to underground facilities - Prioritize the right tickets and avoid injuries by taking preemptive action at the right time on high risk locates - Meet regulatory requirements with tools designed to ensure compliance [Learn More](https://korterra.com/contact-us?hsLang=en) ![Strengthen your audit trail by capturing comprehensive visual](https://korterra.com/hubfs/Korterra_Jan2026/Images/Oil__Gas_-_Visibility-min.jpg) ### Visibility - Strengthen your audit trail by capturing comprehensive visual locate evidence - Track and manage communications with excavators to confirm the locate status prior to excavating - Know when to intervene if risky excavators are on site [Let's Talk](https://korterra.com/contact-us?hsLang=en) ![Stay on schedule, reduce late locates](https://korterra.com/hubfs/Korterra_Jan2026/Images/stay-on-schedule-and-reduce-late-locates-with-tools-that-strengthen-productivity.jpg) ### Efficiency - Stay on schedule, reduce late locates, and strengthen productivity with KorTerra Field app - Establish uniformity across your organization’s geographic footprint to ensure best practices are maintained - Reduce overall costs and maximize profitability by addressing operational inefficiencies identified through enhanced data analysis [Get Started](https://korterra.com/contact-us?hsLang=en) ## What are the leading oil and gas companies using to reduce incidents and maximize the effectiveness of their damage prevention teams? - #### ![Proactively identify the highest risk tickets](https://korterra.com/hubfs/Korterra_Jan2026/Images/Proactively-identify-the-highest-risk-tickets.svg) Risk Management ![Oil\_and\_Gas\_-\_Risk\_Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Oil_and_Gas_-_Risk_Management.png) With our comprehensive approach to risk management, KorTerra is the trusted partner of choice for leading oil and gas companies. We are committed to helping our clients reduce risk, enhance safety, and achieve regulatory compliance. Additionally, we are at the forefront of providing in-depth data analytics, including machine learning–powered risk scoring that delivers more accurate and proactive insights. By leveraging our expertise, continuously-updated technologies, and tailored solutions, we empower organizations to navigate the complex landscape of the oil and gas industry with confidence and peace of mind. [Learn More \>](https://korterra.com/products/risk-management?hsLang=en) - #### ![Productivity Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Strengthen_workforce_performance-1_.svg) Productivity Management ![Oil\_and\_Gas\_-\_Productivity\_Management](https://korterra.com/hubfs/Korterra_Jan2026/Images/Oil_and_Gas_-_Productivity_Management.png) Our fully automated workflows streamline processes, ensuring consistency and efficiency in the field. By eliminating manual tasks and integrating data sources, our technology facilitates collaboration and communication across your organization. Standardized processes to minimize errors and maximize productivity. Real-time data analysis enables informed decision-making and proactive measures. With customizable solutions and comprehensive support, embrace automation to unlock your staff's full potential. [Learn More \>](https://korterra.com/products/productivity-management?hsLang=en) - #### ![Leverage comprehensive workflow](https://korterra.com/hubfs/Korterra_Jan2026/Images/icon-new.svg) Locate Management ![Leverage comprehensive workflow](https://korterra.com/hubfs/Korterra_Jan2026/Images/Oil_and_Gas_-_Locate_Management.png) We understand the importance of a streamlined workflow and comprehensive visibility into facility details for accurate and timely locates. Our solutions enable your organization to optimize its workflow, ensuring efficient and effective operations. With our technology, you can seamlessly manage and track facility information, gaining real-time insights into the data. This enhanced visibility not only minimizes the risk of errors and delays but also enhances safety and compliance. Furthermore, we have expanded our offerings to include cutting-edge in-depth data analytics capabilities, amplifying the value we bring to your organization. Trust KorTerra to provide you with the tools and resources necessary to assure accurate, on-time locates and maintain operational excellence. [Learn More \>](https://korterra.com/products/locate-management?hsLang=en) ### Protect what matters most. [Get Started](https://korterra.com/contact-us?hsLang=en) ## Case Studies - #### ![Oil Gas](https://korterra.com/hubfs/Korterra_Jan2026/Images/Oil-Gas%20(1).svg) BHE GT&S ##### KorTerra Advantage: Locate Management, Risk Management, and Productivity Management BHE GT&S is an interstate natural gas transmission and storage company headquartered in Richmond, Virginia. An industry leader in liquefied natural gas solutions, BHE GT&S operates more than 5,500 miles of transmission line and 756 Bcf of underground storage capacity throughout the eastern United States.  **Challenge** As an owner operator of high-pressure natural gas facilities throughout an expansive territory, damage prevention is crucial. BHE GT&S regularly performs aerial patrol of all owned facilities to strengthen damage prevention efforts. They sought a locate management solution that provided centralized visibility into this data as well as their public awareness communications. The need for aerial patrol ticket, audit support, and flight report integration required a unique and comprehensive approach.  **Solution**  - Single database for all aerial support tickets, flight reports, and ground locate records created a single source of truth for damage prevention across a multi-state organization - Detailed mapping enables effective ticket screening and identification of high traffic areas - Centralized database for public awareness efforts and ensuring compliance - Efficiency gains resulting from automated routing of tickets **Win #1** 0 pipeline damages in 2020 **Win #2** Centralized database for locate, aerial patrol, and public awareness records  **Win #3** Maximized effectiveness of public awareness program with over 125k mail pieces generated **Results**  BHE GT&S has leveraged KorTerra to centralize all damage prevention efforts within a single database for flight reports, aerial support and ground locate tickets, and public outreach efforts. This has increased the efficiency of their teams and the actionability of their damage prevention data. Higher traffic areas are quickly identified and monitored accordingly. Public outreach efforts have been simplified with all stakeholder contact information accessible in one database, making the process of mailing 125,000-135,000 educational mailings possible and efficient. With KorTerra, BHE GT&S has strengthened and streamlined recordkeeping and effectively safeguarded facilities, while ensuring compliance.  ##### *"KorTerra has been instrumental in helping us to streamline processes and create efficiencies. Having all of our data stored in one reliable system has been incredibly beneficial."* \- Rich Swiger, Senior Public Awareness Coordinator, BHE GT&S - #### ![Oil Gas](https://korterra.com/hubfs/Korterra_Jan2026/Images/Oil-Gas%20(1).svg) Iron Horse Midstream ##### KorTerra Advantage: Locate Management and Productivity Management Headquartered in Dallas, Iron Horse Midstream provides oil and gas producers with natural gas gathering and transmission, natural gas processing, condensate gathering, centralized compression facilities, condensate stabilization, vapor recovery, and natural gas treating. In addition to the Dallas headquarters, Iron Horse operates in the STACK/Merge/SCOOP with a field office in Mustang, Oklahoma.   **Challenge** Damage prevention is an essential, high stakes priority for Iron Horse Midstream. Ensuring field safety and protection of assets while also maximizing the efficiency of field staff were among Iron Horse’s top objectives in looking for a ticket management system. Prior to implementation, field teams were dealing with highly manual processes resulting in significant costs and risk.     **Solution** - Increased visibility into higher risk excavators and dig sites, ensuring the appropriate team members are onsite whenever necessary - Established defined processes to support and demonstrate compliance with regulatory requirements - Elimination of outdated administrative processes that increased costs - Reduced probability of human error and created an enhanced approach that resulted in optimized locator routes and territories **Win #1** 75% of locate requests cleared in-house  **Win #2** 30 minutes saved per ticket cleared on average  **Win #3** 25-30% reduction in travel time  **Results** Iron Horse Midstream has generated significant increases in safety and efficiency due to implementing KorTerra Locate and Productivity Management. Processes throughout the organization have been streamlined; both field and office staff have the tools required to operate at peak capacity. In addition to increasing efficiency, Iron Horse has strengthened the protection of underground assets and ensured regulatory compliance.   ##### “The implementation of KorTerra has been instrumental in streamlining our ticket management processes, improving our communication and collaboration with external stakeholders, and enhancing our analytics and reporting. It has provided us with a comprehensive and user-friendly platform that has transformed the way we manage and execute our daily tasks.” \- Brandon Brashears, EHS & Regulatory Compliance Executive [![Korterra](https://korterra.com/hs-fs/hubfs/Korterra_Jan2026/Images/korterra-footer-logo.png?width=217&height=48&name=korterra-footer-logo.png "Korterra")](https://korterra.com?hsLang=en) | [952.368.1911](tel:9523681911) [Email](mailto:info@korterra.com) | | --- | | 1851 Lake Drive West Chanhassen, MN 55317 | Protecting communities and critical infrastructure with innovative solutions that ensure safe excavation and asset preservation. 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